Please read and accept before booking your first session
Mind Track Wellness provides professional counselling services. Counselling is a collaborative process aimed at supporting emotional wellbeing and personal growth. It is not a substitute for medical, psychiatric, or psychological treatment.
Counsellors at Mind Track Wellness are not qualified to diagnose mental health conditions. Only registered Psychologists or Psychiatrists may provide clinical diagnoses. Nothing discussed in sessions constitutes a clinical diagnosis, medical opinion, or psychiatric evaluation.
All information shared during sessions is strictly confidential, with the following exceptions:
Clients must provide a minimum of 48 hours notice to cancel or reschedule a session. Failure to do so may result in the full session fee being charged. Repeated no-shows may result in termination of the counselling relationship.
Session fees are due prior to or at the time of each session. Accepted payment methods will be confirmed during booking. Outstanding fees may result in sessions being withheld.
Your personal data is stored securely and used solely for the purposes of this counselling relationship. Data will not be shared with third parties without your explicit consent, except where required by law.
Counselling is not an emergency service. If you are in crisis or require urgent mental health support, please contact your GP, emergency services (10111 / 112), or the South African Depression and Anxiety Group (SADAG) on 0800 567 567.
These terms may be updated from time to time. Clients will be notified of any significant changes.